How Does Pet Scoop Handle Snow Days?

We’re committed to keeping your yard clean year-round! Since winter weather is unpredictable, our goal is to clean whenever possible to prevent waste buildup, as we never know if more snow will arrive before your next visit. While winter is our busiest season and presents challenges, our team will do its best to keep your yard waste-free. Below are answers to common questions about winter scooping.

Q. Do you still service my yard if it snows?

A. We make every effort to complete cleanups as scheduled, as long as conditions are safe. Fresh snow may delay our schedule a day or two for the rest of the week but we will work into the weekend to avoid skipping cleanups, if needed. If we are more than 2-3 days behind schedule, we may have to skip your cleanup but will plan to return on your next scheduled visit.

Q. Am I charged if service is skipped due to snow?

A. In the rare event we have to skip your cleanup, waste will still accumulate, requiring extra time on your next visits to remove. As a result, your Average Monthly Rate will remain the same since the total waste cleaned for the month is unchanged. However, if your dog(s) will not be using the yard and no waste is accumulating, please contact us right away and we’ll issue a credit for the time your dogs are absent.

Q. Why do you sometimes clean even if there’s snow on the ground?

A. If your yard has snow, we will clean in order to keep waste from continuing to accumulate. Your tech will look for dog tracks and collect any waste that is on top of the snow, in melted areas, and on decks/patios. We know there is likely waste we cannot see, but we will clean the remaining waste at future visits as the snow melts.

Q. How do you handle waste that is frozen in ice?

A. Frozen waste can be difficult to clean, especially in shady areas where snow and ice thaw and refreeze repeatedly. To avoid injury from repetitive motion, such as strain on fingers, wrists, or arms, our techs won’t aggressively and repeatedly chip at the waste. If waste does not come up easily, they will move on to the next spot. If some waste is still present after we clean, please be patient with us and we will collect the remaining waste on future visits, as the snow and ice melts.

Q. Do I need to clear the snow from my gate?

A. Please be proactive and try your best to provide us access to your yard by clearing snow from in front of and behind the gate. If we arrive and the gate is blocked by snow or frozen shut, we will have to skip your cleanups until we can access the yard again.